Return and Cancellation Policy
Return & Cancellation Policy
Returns
Not completely satisfied with your purchase? We’re here to help.
You may request a return within 14 days of receiving your order, provided the item is unused and returned in its original condition. If your item arrives damaged or defective, please contact us and provide clear photos of the product and the issue.
Once we have reviewed your request, our customer service team will advise you on the appropriate solution. Depending on the circumstances, we may be able to resolve the issue without requiring a return.
For approved refunds, the amount will be processed within five business days after the returned item has been received and inspected.
Please note: Beauty products and items purchased as part of a sale, promotion, or other discount are not eligible for return or exchange.
How to Return an Item
You have 14 days from the date of delivery to request an exchange for another size or colour, or to request a refund.
1. Contact Customer Service
Before sending anything back, please email us at:
Please do not send your package back before receiving the correct return address from our customer service team. As we work with different distribution centres, the appropriate return location depends on the product and the reason for the return.
2. Prepare Your Return
Pack the item securely, preferably in its original packaging, to prevent damage during transportation.
Please include a note containing your order number inside the package so that we can identify your return.
The customer is responsible for the return shipment. We strongly recommend using a tracked delivery service and keeping your tracking information until your return has been successfully processed.
Once your package has been shipped, please email info@usemirella.com with your tracking information and let us know whether you are requesting a refund or an exchange.
Important: Our headquarters are located in China, and some returns may need to be shipped to one of our suppliers or distribution centres in Asia. The correct return address will be provided by our customer service team.
3. Return Shipping
You can send your return through your local post office or another parcel/shipping service.
Once the returned product reaches our warehouse and has been inspected, we will process your requested exchange or refund as quickly as possible.
Order Cancellations
If you wish to cancel your order, please contact us immediately at:
Orders cancelled within 24 hours of purchase can be refunded without conditions, provided the order has not already been processed or shipped.
If more than 24 hours have passed, or if the order has already been dispatched, the item will need to be returned in accordance with our return policy once it has been delivered.
Return Shipping Costs
Customers are responsible for the cost of returning an item. Return shipping fees are not refundable.
If your order qualifies for a refund, the original shipping charge may be deducted from the refund amount where applicable.
Delivery times for replacement products depend on your location and the shipping method used.
We strongly recommend choosing a tracked shipping service or purchasing shipping insurance when returning an item, as we cannot be responsible for packages that are lost or damaged during return transit.
Contact Us
For all return, exchange, refund, or cancellation enquiries, please contact: